What is a pre-order?
We all love a fan favorite!  A pre-order means you are purchasing a product that is unavailable to ship immediately.  Pre-order products are sold out bestsellers that are currently in production.  By placing a pre-order you are essentially reserving the product to ensure you receive it as soon as it is available.  These jewels will come back in stock on a specific date as stated.  Don’t miss out and pre-order your coveted jewel now – just add to bag!
When will my payment be taken?
Your payment will be taken immediately.
When will my pre-order be dispatched?
The estimated dispatch date for a pre-order product will be displayed on the product page. This is however subject to change. Please check the product page for updates to the estimated dispatch date or email our Customer Care team for an update.

Can I cancel my pre-order?
If your pre-order has not been shipped, it will still be possible to cancel your pre-order.  Please email our Customer Care team if you would like to cancel your pre-order.

What happens if I place a pre-order with an express delivery service?
Any pre-orders placed with an express shipping method (UK or International) will not be dispatched immediately.  They are still subject to the estimated dispatch date displayed on the product page but will be dispatched using your chosen delivery method as soon as stock is available.

What if I order other products alongside my pre-order product(s)?
If your order contains other in stock items alongside your pre-order product, we will dispatch all in stock items immediately.  Your pre-order product will then be dispatched separately once available using our standard UK or International delivery services.

What if I need my pre-order product to ship with an express shipping service?
If you require your pre-order to ship with an express or trackable delivery service we recommend you place a separate order for your pre-order style(s).


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