You will receive email confirmation once your
order has been dispatched. If you have
chosen a trackable service, the tracking number will be included in this
email. You can also contact our Customer Care Team to help track down your order.
When you place an order you'll receive two
emails from us; one to confirm your order and one to let you know that your
order has been despatched. If you haven't received them, please check your junk
mail. You may have also accidentally entered an incorrect email address at the
checkout, in this case please contact the Customer Care Team so we can
adjust your details.
We’re super quick at processing orders to make
sure that you receive it as soon as possible. Once an order has been placed,
we’re unable to amend it. It is simple to return any unwanted items back to us.
Please see our Returnspage.
We hope you adore your jewels, but if
for any reason you change your mind, you can return them to us (except pierced
jewellery or sale items) within 14 days of the parcel being delivered in order
to receive a full refund. For more
information on returns, please head over to our Returns page.
Please allow up to 10 working days
for your parcel to be returned to House of Pascal. You will receive confirmation of your refund once your return
has been processed. Any refund will be
automatically issued to the payment method you used to place your original
order. This typically takes 5 working days in the UK, depending on your
payment method issuer.
If your returns haven't
reached us after the returns timeframe, please get in touch with ourCustomer Care Teamso we can help you further.
We’re sorry to hear that! It is important to let us know within 48
hours of receipt. Please get in touch
with our Customer Care Team or email us at firstname.lastname@example.org and we will resolve any issues as
quickly as possible. Please provide photographic evidence of the damage, please also include your name,
order number and let us know about the problem. We’ll be back in touch as soon
In the rare case that you do receive a damaged/faulty item, we will send you a replacement immediately - free of charge of course. You will be emailed a new tracking number in order to track your order.
Please note that we will only replace the damaged item with the same item that was originally purchased. However, if the damaged item that was originally purchased is not in stock, you may choose a new item of equal or lesser value.
We're sorry to hear that! We do take great care when packing your
orders but from time to time there may be a mix up! Please get in touch with our Customer Care Teamwithin 48 hours of receiving your order, we will sort
this as quickly as possible. Include
your name, order number and let us know what is missing in your order. We’ll
be back in touch as soon as possible!
We understand how frustrating it is when the
item you’ve been obsessing over is out of stock. Some of our items sell out quickly. The good news is we often restock our most
Please sign up to the
back in stock notification in the product’s description to ensure you are first
to hear by email when the item is available again or feel free to drop our Customer Care Team an email to check if your fave styles will be restocked
You can also keep an eye on the
Back in Stock section on our website. If
you can still see the item on the website, it will be back in stock soon.
Most of our rings are available in 4 sizes. XS,
S, M & L. The best way to indicate which size you will need is by measuring
a ring you already own using a standard ruler. Measure inside the ring from one
side to the other in millimetres. Once you have this you can use our sizing
chart here: Size Guide
Our product ranges consist
of both costume jewellery and precious metal jewellery items. More information
for each of our products can be found in their descriptions. These include;
solid sterling silver (925), sterling silver plated, gold and silver tone metal
and gold filled metals.
Our silver and gold plated metal pieces fall
under the category of Costume Jewellery, as these pieces are not precious metal
they have a shorter life expectancy than our Sterling Silver and Gold Filled
pieces. Our Sterling Silver Plated metals are also considered costume jewellery
although when cared for properly will last longer than gold/silver tone metal.
Gold or silver plated jewellery is made of a
base metal (such as copper or brass) with a layer of gold or silver applied to
the surface of the metal. Acid from your
skin or from perfume/lotions can react with the base metals in your jewels to
produce a green oxidation on your skin.
This is not dangerous and can be washed away. If you continue to have problems, try
applying a thin coat of nail varnish to the inside of your rings or the back of
Silver/gold plated Jewellery: Keep water, lotions, perfumes and soaps away
from silver and gold tone jewellery.
Sterling Silver Plated Jewellery: Our Sterling Silver Plated products will last
longer than our silver/gold tone products but should still be kept away from
water, lotions, perfumes and soaps to prolong life.
Brass: Can be cleaned up with a common brass cleaner
(ie; Brasso) and a soft cloth.
Sterling silver and Gold filled: You can use a silver cloth to polish your
sterling silver jewellery. Try a lint-free flannel, microfiber, or other soft
nonabrasive cloth as an alternative. Do not use paper towels or tissues to polish
your jewellery as they contain fibers that can scratch the silver. Exposure to
air naturally tarnishes silver over time so storing in airtight plastic bags is
a great preventative measure.
We certainly do! We love collaborating with social media influencers, bloggers and more. Please pop your full name and a link to your blog to email@example.comPlease insert the number of your collated followers in the subject to your email.
To ensure a mutual and successful collaboration, please read the following criteria before contacting us:
• You must have at least 10,000 followers on
Instagram/Twitter/Youtube - these must be original and legitimate followers (ie
• You will be required to post photographs wearing the
item(s) within 5-10 days of receiving the item - this ensures the item is still
available on our website.
• You must hyperlink our website and the product pages
featured in your blog post.
• You must provide original and clear images of the
featured product(s) on your Instagram and Twitter accounts and tag us
• Please send us relevant links by email so we can help
share your outfit post on our own social media accounts and website.
• Please be aware that we may use your photos for our own
advertising and social media promotion (including email marketing) - at all
times we will credit you by linking back to your own accounts and tagging you
in social media.
If you can meet the above requirements, please email us on firstname.lastname@example.org for