House of Pascal

FAQs

Orders

WHERE IS MY ORDER?

I HAVEN'T RECEIVED AN ORDER CONFIRMATION, HAS MY ORDER GONE THROUGH?

CAN I AMEND MY ORDER?

WHEN WILL MY ORDER BE SHIPPED?

HOW DO I RETURN AN ITEM?

HAVE YOU RECEIVED MY RETURN?

WHEN WILL I RECEIVE MY REFUND?

CAN I EXCHANGE AN ITEM?

I HAVE RECEIVED A FAULTY/DAMAGED ITEM

I RECEIVED THE WRONG ITEM OR AN ITEM IS MISSING

I HAVE SEEN A PRODUCT I LOVE BUT NOW IT’S OUT OF STOCK!

CAN I GET ON YOUR EMAIL LIST?

Shipping

CAN I TRACK MY ORDER?

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

DO YOU SHIP WORLDWIDE?

Payments/ Discounts

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

WHERE DO I ENTER MY GIFT VOUCHER/DISCOUNT CODE?

WHY WON'T MY DISCOUNT CODE WORK?

DO YOU ACCEPT STUDENT DISCOUNT?

WHERE CAN I GET A DISCOUNT CODE FROM?

I'VE ALREADY PLACED AN ORDER BUT I WANT TO USE A PROMOTIONAL CODE ON IT, HOW DO I DO THIS?

CAN I USE MORE THAN ONE DISCOUNT CODE ON MY ORDER?

About Our Products

WHAT IS MY RING SIZE?

WHAT IS HOUSE OF PASCAL’S JEWELLERY MADE FROM?

WHAT IS COSTUME JEWELLERY?

WHAT IS PLATED METAL AND WHY DOES IT MAKE MY SKIN GREEN?

WHAT IS GOLD FILLED METAL?

HOW DO I TAKE CARE OF MY JEWELLERY?

IS HOUSE OF PASCAL’S SILVER HALLMARKED?

CAN I STOCK HOUSE OF PASCAL?

DO YOU WORK WITH BLOGGERS/INFLUENCERS?

DO YOU HAVE A PHYSICAL STORE OF YOUR OWN?

Search

Just added to your cart:
Qty:
Total:
Subtotal:
Excl. postage 
My Bag
Just added to your wishlist:
Excl. postage 
My Wishlist