You will receive email confirmation once your order has been dispatched.  If you have chosen a trackable service, the tracking number will be included in this email.  You can also contact our Customer Care Team to help track down your order.

When you place an order you'll receive two emails from us; one to confirm your order and one to let you know that your order has been despatched. If you haven't received them, please check your junk mail. You may have also accidentally entered an incorrect email address at the checkout, in this case please contact the Customer Care Team so we can adjust your details.

We’re super quick at processing orders to make sure that you receive it as soon as possible. Once an order has been placed, we’re unable to amend it.   However, it is super simple to return any unwanted items back to us.  Please see our Returns page for further information.

Your cancellation rights can be found here

Orders will be shipped within 24 - 48 hours.  Orders are not shipped on weekends or bank holidays.

We hope you adore your jewels, but if for any reason you change your mind, you can return them to us (except pierced jewellery, sale items or face masks) within 30 days of the parcel being delivered in order to receive a full refund.  For more information on returns, please head over to our Returns page.