You will receive email confirmation once your order has been dispatched.  If you have chosen a trackable service, the tracking number will be included in this email.  You can also contact our Customer Care Team to help track down your order.

When you place an order you'll receive two emails from us; one to confirm your order and one to let you know that your order has been despatched. If you haven't received them, please check your junk mail. You may have also accidentally entered an incorrect email address at the checkout, in this case please contact the Customer Care Team so we can adjust your details.

We’re super quick at processing orders to make sure that you receive it as soon as possible. Once an order has been placed, we’re unable to amend it.   However, it is super simple to return any unwanted items back to us.  Please see our Returns page for further information.

Your cancellation rights can be found here

Orders will be shipped within 24 - 48 hours.  Orders are not shipped on weekends or bank holidays.

We hope you adore your jewels, but if for any reason you change your mind, you can return them to us (except pierced jewellery, sale items or face masks) within 30 days of the parcel being delivered in order to receive a full refund.  For more information on returns, please head over to our Returns page.  

If you're returning from the UK, please allow up to 10 working days for your parcel to be returned to House of Pascal and processed.  If your returns haven't reached us after the returns timeframe, please get in touch with our Customer Care Team so we can help you further. 

Please allow up to 10 working days for your parcel to be returned to House of Pascal.  We will send you email confirmation of your refund as soon as we've completed your return.   

Any refund will automatically issued to the payment method used to place the original order.  This can typically take 10 working days in the UK, depending on your payment provider.      

Please note, we no longer accept exchanges.  All returned items will be refunded once they have been inspected. If you need a different size or colour of an item, then you will need to place a new order.

• You have 30 days from the date you receive your order to return it for a refund.
• It can take up to 10 days for your order to be returned to House of Pascal and be processed.
• Refunds can take up to 10 working days to show on your account.  
  

We’re sorry to hear that!  It is important to let us know within 48 hours of receipt.  Please get in touch with our Customer Care Team or email us at care@houseofpascal.com and we will resolve any issues as quickly as possible.   Please provide photographic evidence of the damage, please also include your name, order number and let us know about the problem.  We’ll be back in touch as soon as possible!

In the rare case that you do receive a damaged/faulty item, we will send you a replacement immediately - free of charge of course.  You will be emailed a new tracking number in order to track your order.

Please note that we will only replace the damaged item with the same item that was originally purchased.  However, if the damaged item that was originally purchased is not in stock, you may choose a new item of equal or lesser value.

We're sorry to hear that!  We do take great care when packing your orders but from time to time there may be a mix up!  Please get in touch with our Customer Care Team within 48 hours of receiving your order, we will sort this as quickly as possible.  Include your name, order number and let us know what is missing in your order. We’ll be back in touch as soon as possible!

We understand how frustrating it is when the item you’ve been obsessing over is out of stock.  Some of our items sell out quickly.  The good news is we often restock our most popular styles.  

Please sign up to the back in stock notification in the product’s description to ensure you are first to hear by email when the item is available again or feel free to drop our Customer Care Team an email to check if your fave styles will be restocked soon.  

You can also keep an eye on the Back in Stock section on our website.  If you can still see the item on the website, it will be back in stock soon. 

You bet!  We will even give you a discount code for 15% off your next purchase when you sign up to our newsletter.  Just scroll down to sign up in the footer below.  

All you need to do is log into your Account and select the order you want to track.  Please note we provide the tracking number once your order has been dispatched.  The tracking number can be located in your dispatch confirmation email.  All orders are shipped via Royal Mail, therefore please track your item here: Track

Please see our Delivery page for more information here

We do ship worldwide.  Please see our Delivery page for more information. 

International orders, now including the EU, may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK.  These charges are payable by the customer.

EU orders:  Please note that all orders entering European countries after Brexit are now subject to custom and duty charges which are payable by the customer.  

As customs vary from country to country, unfortunately we can't advise on these charges, and would recommend you contact your local customs office for more information before placing your order. 

International orders, now including the EU, may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK.  These charges are payable by the customer.

EU orders:  Please note that all orders entering European countries after Brexit are now subject to custom and duty charges which are payable by the customer.  

As customs vary from country to country, unfortunately we can't advise on these charges, and would recommend you contact your local customs office for more information before placing your order. 

We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Amex, PayPal, Shop Pay, Apple Pay, Amazon Pay, and Google Pay.  We take your security very seriously, therefore your details are safe with us.

At House of Pascal, we take online security very seriously.  At no point do we store any financial information on our serves.  House of Pascal employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data.  All credit card details are entered on a secure server using Shopify Payments.  The transfer of the purchase details from our site to Shopify Payments are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof.  Shopify Payments is level 1 (the highest level) PC DSS compliant.  

In plain English, our customers' security is really important to us and we're committed to ensuring we keep our customers safe.  

If we're unable to validate your order, we may get in touch to ask for a little more information from you.

You can enter your Gift Voucher Code/Discount Code on the first page of checkout.

Discount codes cannot be applied to sale items. Your discount code will only be applied to applicable products in your basket, at checkout.

We currently do not offer student discount.

Every so often we release discount codes across our different social media platforms. 

Follow us on the links below to make sure you don't miss out!

Twitter  
Facebook

Sorry, once your order has been placed we are unable to manually add a discount. Please note that this discount may be used on your next order; check out the terms and conditions of the code.

Using a discount code on your order?  You can only use one per order - this includes our free delivery codes.  Sorry!  

Most of our rings are available in 4 sizes. XS, S, M & L. The best way to indicate which size you will need is by measuring a ring you already own using a standard ruler. Measure inside the ring from one side to the other in millimetres. Once you have this you can use our sizing chart here: Size Guide 

Our product ranges consist of both costume jewellery and precious metal jewellery items. More information for each of our products can be found in their descriptions. These include; solid sterling silver (925), sterling silver plated, gold and silver tone metal and gold filled metals.

Our silver and gold plated metal pieces fall under the category of Costume Jewellery, as these pieces are not precious metal they have a shorter life expectancy than our Sterling Silver and Gold Filled pieces. Our Sterling Silver Plated metals are also considered costume jewellery although when cared for properly will last longer than gold/silver tone metal.

Gold or silver plated jewellery is made of a base metal (such as copper or brass) with a layer of gold or silver applied to the surface of the metal.  Acid from your skin or from perfume/lotions can react with the base metals in your jewels to produce a green oxidation on your skin.  This is not dangerous and can be washed away.  If you continue to have problems, try applying a thin coat of nail varnish to the inside of your rings or the back of your necklaces.

Gold filled metal has the same appearance as 14 karat gold and even with daily wear can last a lot longer than standard plated metal.

Silver/gold plated Jewellery: 
Keep water, lotions, perfumes and soaps away from silver and gold tone jewellery. 

Sterling Silver Plated Jewellery: 
Our Sterling Silver Plated products will last longer than our silver/gold tone products but should still be kept away from water, lotions, perfumes and soaps to prolong life. 

Brass: 
Can be cleaned up with a common brass cleaner (ie; Brasso) and a soft cloth. 

Sterling silver and Gold filled: 
You can use a silver cloth to polish your sterling silver jewellery. Try a lint-free flannel, microfiber, or other soft nonabrasive cloth as an alternative. Do not use paper towels or tissues to polish your jewellery as they contain fibers that can scratch the silver. Exposure to air naturally tarnishes silver over time so storing in airtight plastic bags is a great preventative measure.

If the metal content of the silver is 7.78 grams or above the product will be hallmarked. The majority of our items fall below this weight band and carry the 925 mark only.

Sure.  We welcome any opportunity to stock our products.  Please therefore contact stock@houseofpascal.com detailing your requirements.

We certainly do!  We love collaborating with social media influencers, bloggers and more.  Please pop your full name and a link to your blog to info@houseofpascal.com  Please insert the number of your collated followers in the subject to your email. 

To ensure a mutual and successful collaboration, please read the following criteria before contacting us:

• You must have at least 10,000 followers on Instagram/Twitter/Youtube - these must be original and legitimate followers (ie not purchased)

• You will be required to post photographs wearing the item(s) within 5-10 days of receiving the item - this ensures the item is still available on our website. 

• You must hyperlink our website and the product pages featured in your blog post.

• You must provide original and clear images of the featured product(s) on your Instagram and Twitter accounts and tag us accordingly.

• Please send us relevant links by email so we can help share your outfit post on our own social media accounts and website.  

• Please be aware that we may use your photos for our own advertising and social media promotion (including email marketing) - at all times we will credit you by linking back to your own accounts and tagging you in social media.

If you can meet the above requirements, please email us on info@houseofpascal.com for further information.

No, sorry! All products are available online only. If you have any queries on our products or on a particular design, please email care@houseofpascal.com so we can help you with your queries!