Cookie Policy

Cookie Policy

To offer you an optimised and more beneficial online experience we need to use selected cookies. These ensure we can offer you a superior and personalised service without compromising your browsing. We use Cookies to help us understand the size of our audience and content that is being reviewed to ensure we can tailor our site to meet your needs.

How Do Cookies Work?

Cookies are small files that we place on your computer's browser, which assign it a unique identification. Whenever you visit this website we can then access these and understand your preferences. If you want to delete any cookies already on your computer you will first need to find the file or directory that stores them - please refer to the instructions for your file management software. To stop cookies being stored on your computer in future, please refer to your internet browser's instructions by clicking 'Help' in its menu. Deleting our cookies or disabling future cookies won't stop our website from working but it may reduce your user experience.  There are different categories of cookies used for different purposes. The cookies we use are listed below under the four cookie categories proposed by the International Chamber of Commerce.

Category 1: Strictly Necessary Cookies

These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: Performance Cookies These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device. These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works.

Category 3: Functionality Cookies

These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device. These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Category 4: Targeting Cookies or Advertising Cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. The cookies used are:

Service

Purpose

Description

URL

Google (Google Analytics)

Analytics

​This cookie provides anonymized data to allow us to understand user behaviour and marketing performance across our Group.

https://tools.google.com/dlpage/gaoptout

Live chat

Website Functionality

We use this technology to provide real time access to our Customer Service team via a chat window.

https://www.livechatinc.com/privacy-policy/

 

Third Party Cookies

Some of the cookies described above are stored on your machine by third parties when you use our online services. We have no control over these cookies or how the third parties use them. They are used to allow third parties to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see the individual third party's privacy policy listed below. Useful Information There are many online resources which will help you understand and make informed decisions about your cookie usage. We would recommend the following resources:

 https://ico.org.uk/ 

 www.international-chamber.co.uk/blog/2012/04/02/launch-of-icc-uk-cookie-guide/ 

 www.youronlinechoices.eu/ 

• www.google.co.uk/goodtoknow/data-on-the-web/cookies/ 

 http://www.aboutcookies.org/

 

Changing Your Settings

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. Deleting Cookies If you want to delete any cookies that are already on your computer, please refer to the help and support section on your internet browser for instructions on how to locate the file or directory that stores cookies.

 

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